Note: We only ship within the UK.

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Free standard delivery on all orders of £20 or over.
For orders under £20, there will be a delivery charge of £2.95.

Which payment methods are accepted in the Online Shop?

Secure online Card Payments with both Visa & Mastercard accepted.

How long will delivery take?

We deliver locally (CA7, CA13, CA14, CA15, CA20, CA21, CA22, CA23, CA24, CA25, CA26, CA27, CA28 postal areas) on Monday, Wednesday & Friday (orders placed before 12pm same day).

For orders in other area codes, we post via Royal Mail 1st Class within 2 days.

How secure is shopping in the Online Shop? Is my data protected?

Any information sent to us is encrypted (scrambled) using Secure Socket Layer (SSL) technology. This is industry standard encryption technology that protects your data whilst being sent over the internet from being intercepted and misused by third parties. When it reaches us, we then store it on a secure server so that it can only be read by authorised personnel. Although we make every effort to create a secure environment for your personal information, Alauna Vapour Store Ltd cannot guarantee the safety of any personal information you transmit to Alauna Vapour Store Ltd online.

What exactly happens after ordering?

Once your order is received and processed you will receive a confirmation email. A further email will follow confirming dispatch and delivery details.

Do I receive an invoice for my order?

Yes, you will be sent a confirmation email of the order with invoice.

Return Policy

Act in a professional manner and be polite at all times
Deal with your enquiry promptly or explain the reason for any delay
Listen to you and ask for your views
Keep our promises
Be open and honest and explain our decisions
Apologise when we make a mistake and put things right
Accept your right to complain and guarantee a full investigation and considered response
Treat you and your data with respect