Terms & Conditions

Electronic Cigarette Information

Alauna Vapour Store Ltd Terms and Conditions

These terms and conditions govern the sale of products to you by Alauna Vapour Store Ltd (hereafter “us”). Completion of a transaction (via, web, phone or letter) with Alauna Vapour Store Ltd by you constitutes an agreement to these Terms and Conditions.

WARNING …

Some of our cartridges contain Propylene Glycol and Nicotine as a part of its ingredients. Propylene Glycol is used in everyday use and is considered food safe. Nicotine, however is an addictive toxin and self administration is entirely at the users own discretion and risk. Please make sure that you carry out specific research. Do not ingest the liquid directly or have a prolonged contact with the skin. Keep out of reach of children. Exposure to the cartridges can lead to serious injury and death. Alauna Vapour Store Ltd are in no way responsible for the misuse and abuse of its products by you the customer.

Please read carefully before purchasing products from us.

1 OUR CONTRACT

When you place an order to purchase a product from us, you will be sent an e-mail by Alauna Vapour Store Ltd confirming the receipt of your order and details of your order.

2 DELIVERY

Items sold by us on Alauna Vapour Store Ltd website are dispatched from the U.K. to destinations of Alauna Vapour Store Ltd choice (pending). Shipping cost vary and Alauna Vapour Store Ltd are in no way responsible for the detention of any goods by any countries associated customs or legal departments.

3 RETURNS AND CANCELLATION POLICY

PLEASE NOTE: Alauna Vapour Store Ltd only offer a warranty on faulty products. Alauna Vapour Store Ltd do not offer a warranty if you do not like the product.

Please check all goods when you receive them as the warranty will run from date of your receipt.

You will have 14 days from the date of receipt to cancel your order. You can return to us unopened and in its original condition to receive account credit or a full customer refund and you the customer will pay any shipping costs.

The following procedure must be followed in order to carry out warranty claim

Email us at through the Contact Us Page informing us of the order ID number and reference to the item in question

You will receive an e-mail from us with instructions on the next procedure for you to adhere

Once the goods are received Alauna Vapour Store Ltd will test and inform you of the findings

If the goods are found to be faulty then we will immediately ship out replacement items or store credit to the account holder or issue a refund

Please allow 5 working days for accurate testing and a response.

If you do not wish to wait for the warranty procedure to be carried out you may make a additional purchase from us for the replacement item(s) . If the original item(s) was found to be faulty then full refund will be issued.

The warranty will be void if the returned item(s) have not been suitably maintained or kept in a good working order.

3a REFUNDS ARE NOT GIVEN ON ANY ORDERS  .

4 PRICING AND AVAILABILITY

We cannot be specific about availability. Please note that dispatches are not guaranteed dispatch times and should not be relied upon as such.

Alaunavapourstore.co.uk reserves the right to change pricing and availability at its sole discretion.

5 OWNERSHIP AND TITLE

All ownership, title and risk of loss and/or damage in the product you have purchased shall pass to you at the point and time at which such product leaves our premises in the U.K.

6 CUSTOMS

If your delivery address is outside the U.K., the addressee will be the importer of record and must comply with all laws and regulations of the country into which the products are delivered. The product may be subject to import duties and taxes, which are levied once the package reaches the country of delivery, Any such charges levied for customs clearance must be borne by you. Please note that we have no control over these charges and cannot predict what they may be at any time in the future.

7 PRIVACY

Alauna Vapour Store Ltd are committed to protecting your privacy, We will only use the information collected by you lawfully and in accordance with the Data Protection Act 1998.

We collect information about you for two reasons : firstly, to process your order and secondly, to provide you with the best possible service. The type of information we collect about you includes : your name, your address, phone number and e-mail address. We will not pass on any of your details to a third party or any third parties.

We will not e-mail you in the future unless it is to respond to any comments or queries you may have. The personal information which we hold will be held securely in accordance with the law.

8 CHILDREN AND PREGNANCY

Alauna Vapour Store Ltd does not sell any products for purchase by persons under the age of 18 or people who are pregnant or think who are pregnant.

9 ELECTRONIC COMMUNICATIONS

When you transact with us or send e-mails to us, you are communicating with us electronically. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

10 LOSSES

Alauna Vapour Store Ltd will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you submitted your order to us, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us when you submitted your order to us or when a contract of sale of goods by us to you was formed. Alauna Vapour Store Ltd or alaunavapourstore.co.uk does not accept responsibility or liability by law, in any way for death or personal injury caused by the use of our products.

11 ALTERATION OF SERVICE OR AMENDMENTS TO THE CONDITIONS

We reserve the right top make changes to our policies, and these terms and conditions at any time. You will be subject to the policies, terms and conditions in force at the time you order the goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed sever able and will not affect the validity and enforce ability of any remaining condition.

12 EVENTS BEYOND OUR REASONABLE CONTROL

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond reasonable control including but not limited to any statutory changes or rulings by any act or customs authority affecting the customs duty payable by you. This condition does not affect your statutory rights.

13 WAIVER

If you breach these conditions and we take no further action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

14 GOVERNING LAW AND JURISDICTION

Your relationship with us is governed by and construed in accordance with laws of  England. The Courts of England shall have exclusive jurisdiction over any disputes arising out of these Terms.